Users may be experiencing issues with accessing email messages on the iOS native mail app
Issue ID: EX1021490
Affected services: Exchange Online
Status: Service degradation
Issue type: Advisory
Start time: 3 Mar 2025, 00:14 GMT
More info
Users may be able to click “continue” when prompted and navigate back to re-entering their password to attempt to resolve impact.
Additionally, some users may be able to bypass the prompt to sign-in by clicking “edit settings” and then entering into the app.
Scope of impact
Any user serviced by the affected infrastructure may experience issues with accessing email messages on the iOS native mail app.
Current status
6 Mar 2025, 02:02 GMT
Our collaboration efforts with the third-party are progressing as we continue to collect and analyse logs from affected users. We fully understand the significant impact this incident has had on those affected, and we are treating this matter with the utmost priority and consideration.
Next update by:
Thursday 6 March 2025 at 23:00 GMT